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Refund Policy

Refund Policy

Last Updated: August 2026

Merchant of Record: Paddle.com

Important Notice Regarding Payments & Order Fulfillment

All purchases on Sevilla Unfiltered are processed by Paddle.com, our Merchant of Record. Paddle is responsible for payment processing, sales tax collection, customer support inquiries related to billing, and order refund execution. This Policy is subject to Paddle’s Refund Policy and Paddle Buyer Terms and Conditions, which take precedence in the event of any inconsistency.

1. Right of Withdrawal

You have the right to withdraw from your purchase for any reason within 14 days of completing your transaction. If you exercise this right, you will receive a full refund of the amount paid, unless you have already downloaded or accessed the guide after expressly agreeing, during checkout, to waive this right.

Approved refunds are processed back to the original payment method, typically within 5 to 10 business days.

2. Discretionary Refunds

Outside the 14-day withdrawal period, refunds may still be issued at Paddle’s discretion on a case-by-case basis. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

3. Technical Non-Delivery

If we fail or unreasonably delay delivering the product due to a technical issue, you are entitled to a full refund or product replacement.

4. Sales Tax & VAT Refunds

  • 60-Day Window for Businesses: Tax-registered businesses charged sales tax (VAT, GST, consumption tax) may request a tax refund within 60 days of the transaction date.
  • Requirements: You must provide Paddle with a valid tax identification code or tax exemption certificate. Requests submitted after 60 days may be declined unless required by law.

5. Chargebacks & Payment Disagreements

  • Direct Resolution: We encourage you to contact Paddle (help@paddle.com) or Sevilla Unfiltered (brand@sevillaunfiltered.com) before opening a bank chargeback or dispute.
  • Fraud & Abuse: Chargebacks raised fraudulently or abusing protection mechanisms may result in service suspension or access termination.

6. How to Request a Refund

Please contact us at brand@sevillaunfiltered.com, or visit Paddle’s Buyer support site, to request a refund or ask questions about this Policy.

7. Contact Information

brand@sevillaunfiltered.com